Shipping

Shipping

Shipping Policy – Lycan Fitness Australia

Author: LycanFitness Australia   Date Posted:1 August 2017

Our shipping partners

Lycan Fitness Australia has partnered with three of Australia's largest, quickest and most reliable carriers to make sure your order is shipped in the fastest, safest, and most reliable method possible. 

Nominating a shipping address

We recommend using a shipping address like a business address or one where someone will always be available to receive goods during business hours. You can still make alternative arrangements to have your goods left at a location, however, you will need to let us know so we can make a note on the delivery label, and of course, you will need to accept responsibility for any goods that are lost or stolen.

PLEASE NOTE: Carriers may charge Extra fees for delivery to remote areas. These fees will be charged to the CUSTOMER. 

Orders Over 25kg

We recommend  contacting us directly to discuss shipping quotes. Lycan Fitness Australia is dedicated to providing customers with the best and most affordable options. We will go above and beyond to find you the best option.

If your order is over 25kg you will need someone their to unload the products. For orders over 25kg a tailgate fee may be added onto your order if you do not provide a forklift or adequate means (as prescribed by the delivery company) for unloading the truck or vehicle.

Delivery Days

Products will not be delivered on public holidays.

PO BOXES

Po Boxes, must be with Australia Post. Items over 20kg cannot be delivered to a PO Box. Any fees for placing orders to PO Boxes that exceed the 20kg limit will be charged to the customer. 

What if someone won't be there for delivery

Always opt to have your goods delivered to an address where there is someone available to accept delivery in person. On delivery day, if the driver cannot access your property, you will be left a calling card - re delivery charges may apply, which you will be required to pay to the carrier.  

If you need to make special arrangements please contact our service team

Average Shipping times* 

All in-stock equipment ships within 2 business days of the final processing of your order. Our couriers recommend using the following delivery times as a guide, once your order leaves our warehouse.

Shipping times are not guaranteed. Delays may occur in the delivery process. Lycan Fitness will always do its very best to keep you informed on any delays.

Times may vary depending on carrier availability.

Australia

3 -5 Days*: Brisbane, Gold Coast, Mackay, Sunshine Coast, Toowoomba, Tweed Heads

3-5 Days*: Canberra, Melbourne, Sydney, Newcastle, Wollongong

2-5 Days*: Adelaide

5-6 Days*: Darwin

1 -2 Days* Perth, South WA

*Allow extra days for regional or remote areas. 

Details on the delivery of your order

  • Of course, these times can vary based on weather, holidays, and unforeseen circumstances. Delivery times to suburbs outside of Metro area's may vary.
  • If your order is bulky or contains bulky items, shipping times may vary. If your item weighs in excess of 22kg delivery drivers may not be able to deliver to a Unit or Apartment number - make sure to let us know if this is the case. This rarely happens, however, if you have received a notice from the carrier saying they couldn't make delivery, just contact the number on the notice and they will help to make other arrangements to deliver your goods to you.
  • Please be aware that you may receive two deliveries depending on items purchased, one via Australia Post and another via one of our larger freight carriers.  Or the carrier may need to split a very large order into a couple of shipments in some circumstances.
  • Please note this is an estimate of average shipping times from the couriers only. Delays can happen and items can be lost.  It is not common but does happen from time to time.
  • In the event that your item is delayed or lost in transit, the tracking information can be followed via the links below  We will work with you to find the fault in delivery and get your gear to you based on the specific circumstance of the delay. Often, the quickest solution for you is to call the carrier's customer service line, to get the answers you need direct from the carrier.

Tracking your order

Once your order has been fully processed through the warehouse, you begin to receive tracking information via email.  

To track orders:

Australia

Australia Post

www.auspost.com.au

Hunter Express

http://www.hunterexpress.com.au/home

Toll Ipec

https://online.toll.com.au/trackandtrace/

Again, thank you for your order and choosing Lycan Fitness Australia